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Terms and Conditions

Terms and Conditions

Holiday Homes - Terms and Conditions


The minimum rental period for all holiday homes is 3 nights, except during Christmas and New Year Periods where a minimum of 5 nights may be required.


A deposit equivalent to one nights accommodation is payable at the time of making a booking. This is a non-refundable deposit. We accept payment via Mastercard or Visa.  Please note that this same credit card as used for the deposit payment will be used for the final payment, this is automatically debited on the date due, we do not refund.


Once your non-refundable deposit has been processed, written confirmation will be forwarded to you by email. Check your dates on the confirmation; contact the office immediately if different to what was expected.


The remaining balance will be debited from the same credit card 30 days prior to your arrival in Queenstown.  We will email a receipt together with further information on the holiday home you have selected.


Linen hire is $15.00 per person, per stay for the entire stay and includes sheets, towels, hand towels pillowslips and tea towels (face-cloths not supplied) Linen hire is compulsory and not optional to enable us to maintain our high standard of service.


Check in time: the property will be available from 2:00pm on the day of your arrival
Check out time: is 10:00am on the morning of departure.  Failure to checkout by 10:00am will result in an extra night’s accommodation being charged.  Please return the key to the lock-box on check-out.


We accept that breakages and accidents do happen, the person who made the booking is responsible to report any breakage to Harcourts Property Management and Rentals.  Damage to the property and / or its furnishings caused by negligence will result in the cost being on-charged to the guest who made the booking.

Harcourts Property Management and Rentals reserve the right to further charge the credit card to recover reasonable costs to damage of the property and / or its furnishings due to your stay.


There is a no smoking policy in all our holiday homes and if smoking outside all buts are to be removed from the property on departure. Breach of this policy will result in a $500.00 cleaning fee being applied to the guest who made the booking.


No pets are allowed in any of our holiday homes.


Deposits are non-refundable at time of booking.  Cancellation less than 30 days before the booking will incur a 100% charge, for this reason we highly recommend travel insurance.


Reserves the right to cancel the reservation at any time and is not responsible for non-availability or early termination of a holiday home contract by reason of any matter or any type of nature without limitation which is beyond its control. We will do our best to book you into alternative comparable accommodation and advise you accordingly.


Our holiday homes must be left in a clean and tidy condition upon departure.  Should the home require excessive cleaning over and above what is deemed reasonable, a charge of $45.00 plus gst per hour will be on-charged to the guest who made the booking.  This includes but not limited to doing dishes, pots and pans, removal of rubbish, cleaning the oven after use and the BBQ.  We also ask that guests do not move furniture around in the homes.  If furniture is moved and not put back in the correct placement guests will be charged $45.00 plus gst per hour for the correct placement of the furniture items on check-out.


Bedding configurations are not guaranteed. Any request to change the configuration – for example, from two singles to a zip king - upon arrival will result in a callout fee of at least $65.00.  Please advise the preferred bedding configuration at the time of booking.


As residential homes you are asked to respect quiet hours between 9pm and 7am. The number of occupants is as per the reservation and may not be increased without approval from Harcourts Property Management. Increased occupancy, excessive noise or illegal activity may result in penalty charges and eviction and forfeiture of all prepaid rental monies.  Should more than the booked number of individuals stay in the premises Harcourts Property Management reserves the right to charge a $500 penalty in addition to correcting the daily rate to incorporate the additional guests.


Our holiday homes do not have internationally recognized categories and standards attached to them. All our properties are privately owned homes and apartments. Each property is the personal taste of the owner.

We ask that guests staying in apartments please do not hang clothes, beach towels over the balconies and that drying racks are also not put outside or on the decks and balconies, this is a general rule in many of the apartment complexes.

The only consumables in our holiday homes on arrival are toilet paper and soap (sufficient for one stay day)  The condiments, spices etc in the pantry cupboard are for your use but are not intentionally provided. Feel free to use what you need but it would be appreciated if you could replace or leave something similar when you leave.


Guest(s) making a booking must be over 25 years of age. Additionally, all guests who are unaccompanied by a parent or guardian must also be over 25 years of age.


A surcharge of $150.00+GST is charged to bookings that vacate on a public holiday.  Please keep this in mind when booking a stay.


We are happy to organise return postage on items left at the holiday homes. Please be aware that we do charge a service fee of NZD$25 plus gst ,plus the return postage and packaging amount. This will be debited to the credit card as held on file.