Air Conditioners – Maintenance
It is important that you clean your air conditioner filter on a
3 monthly basis. This ensures that your air conditioner will
continue to perform in peak condition and to maintain pure air
quality for the occupants of the property.
Synthetic Filter (only)
To clean your filter, remove it from the air conditioner and clean
with mild detergent and luke-warm water. Ensure that you
thoroughly rinse and dry the filter before replacing it in the unit.
If the filter is not synthetic, please contact our office for further
information and cleaning instruction.
It is extremely important that you do not pour fats/oils and
other food scraps down the drains.
Over a long period of time this will cause problems with the
drains, septic system. It will result in an inconvenience to you
as the tenant with drains backing up and not draining away
property. It is also very detrimental to the environment.
Do not flush sanitary products, disposable nappies or nappy
wipes down the toilet. These items do not break down and
cause obstructions in the drainage system. If these items are
flushed and cause a blockage you will be held responsible for
the cost of the repair.
How to recognize abnormal operation of your hot water
Pressure and Temperature Relief Valve running
It is normal for these valves to allow a small quantity of water
to escape during the heating cycle and the unit expands and
contracts. The amount of discharge will depend on hot water
usage. As a guide, if it discharges more than 20 litres of water in
24 hours, please contact your Poperty Manager
No Hot Water
Check that a hot water outlet is not open eg. Shower is
running or tap left on.
Carefully review your family’s water consumption. Have you
used all the hot water? On average (depending on length),
a 250litre hot water service should provide 6 showers. Did
you wash in hot water? If you are quite sure that you could
not have consumed all the hot water, check your meter box.
Has the isolation switch tripped? Most hot water services
have a heating element and a thermostat. If you have not
consumed your hot water, it is possible that the element or
thermostat is faulty and requires replacement. Please contact
our office and we will arrange for a plumber to attend to the
replacement/repair of your hot water service.
Lights Or Power Points Not Working
No power to the property or no lights or no power points
working.? Firstly check the metre box. In most cases the
problem will be that a fuse or safety switch has tripped. This
usually happens if you have a faulty appliance or if you have
too many appliances switched on at the same time. Take
special note of any switches that are in the off position. You
will need to turn all switches to the off position, leave them
off for a few minutes and then turn them all on again. Turn
each appliance on, one at a time. If the safety switch trips
when you turn on the toaster, kettle etc then it is likely that
particular appliance is faulty or has just become faulty. Keep
in mind that it can sometimes be the fridge or other major
appliances that have recently become faulty.
In an old home, you may have the old style fuses that should
not be fixed by the tenants. Have a look at the fuses and see
if you can see the wire broken on any of the fuses.
If an electrician is called to the property and the fault is with
one of your appliances or simply to reset the Safety Switch
then you will be charged for the service fee.
Stove Element Not Working
Check the connections to make sure it is not loose or
dirty. Sometimes pulling the element out, cleaning it and
putting it back in again is all you need to do to fix the
Oven Not Working
Check that you have not accidently put the automatic timer
on. If the oven is on automatic then generally you will have
no power to the oven and one or two stove elements will
not be working. Turn the automatic setting off and the oven
should work – if not then contact your property Manager.
Bathroom Or Kitchen Sink Blocked
Try using some draino to clear the blockage. You could also
try pouring boiling water down the sink to free up old soap or
hair or try the same with the kitchen sink to remove old food
from the kitchen waste. Ensure that no foreign objects have
found their way into the pipes or incinerator. Items that can
cause problems are: disposable nappies; sanitary napkins;
and teaspoons. Blockages caused by foreign objects are the
Garage Remote Control Not Working
Check the battery in the remote as this is the most common
cause. Otherwise, check that the combination in the
remote is the same as the combination on the panel in the
garage. This is not always possible depending on the type of
remote. If there has been a power outage you will be unable
to open the automatic door unless you activate the manual
release mechanism. This may need re-setting once the
power has been restored in order to re-activate the automatic
process. Check that the lever in the garage (generally next
to the control box) is on auto. If it is on manual the remote
control will not work. However, you should be able to
manually operate the garage door.
Keys And Locks
If you have locked yourself out, you are responsible for
gaining access to the property and will need to call a
locksmith. All lost keys are the responsibility of the tenant. If
a lock has to be rekeyed